Privacy Policy

Effective Date: October 7, 2026
Last Updated: October 7, 2026

Chateau Zhan (“Chateau Zhan,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of our customers and visitors.

This Privacy Policy describes how we collect, use, disclose, retain, and otherwise process personal information when you visit our website, purchase our products, communicate with us, or otherwise interact with our website, online store, and related services (collectively, the “Services”).

By accessing or using our Services, you acknowledge the practices described in this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with Chateau Zhan, we may collect the following categories of personal information.

1.1 Information You Provide to Us

We may collect information that you provide directly to us, including:

  • name;

  • email address;

  • telephone number;

  • billing and shipping addresses;

  • account information;

  • order and transaction information;

  • product preferences;

  • communications with us;

  • return, exchange, repair, and warranty information; and

  • other information you voluntarily provide.

1.2 Payment Information

When you make a purchase, payment-related information may be collected and processed by our payment processors and ecommerce service providers.

Depending on the payment method selected, this information may include payment card information, billing information, or other information necessary to process your transaction.

Chateau Zhan does not necessarily directly receive or store complete payment-card credentials when such information is processed by third-party payment providers.

1.3 Information Collected Automatically

When you visit or interact with our Services, we and our service providers may automatically collect certain information, including:

  • IP address;

  • browser type;

  • device type and identifiers;

  • operating system;

  • general geographic information derived from an IP address;

  • referring and exit pages;

  • pages and products viewed;

  • shopping-cart and checkout activity;

  • interactions with our website;

  • date and time of visits; and

  • cookie, analytics, pixel, and similar technology information.

2. HOW WE USE PERSONAL INFORMATION

We may use personal information for legitimate business and commercial purposes, including to:

  • process and fulfill orders;

  • process payments;

  • arrange shipping and delivery;

  • provide order confirmations and updates;

  • process returns, exchanges, repairs, and warranty claims;

  • provide customer service;

  • operate, maintain, and improve our Services;

  • personalize your shopping experience;

  • understand how visitors interact with our website;

  • perform analytics and measure website performance;

  • detect, investigate, and prevent fraud, unauthorized transactions, security incidents, and other unlawful activity;

  • maintain business, accounting, tax, and transaction records;

  • communicate with you regarding products, collections, services, events, or promotions where permitted by law;

  • measure and improve advertising and marketing activities where applicable;

  • protect our legal rights and the rights of others; and

  • comply with applicable legal and regulatory obligations.

3. WEBSITE & ECOMMERCE PLATFORM — SQUARESPACE

Our website and online store are hosted or supported by Squarespace, which provides website hosting, ecommerce infrastructure, and related technologies that allow us to operate our Services and offer products for sale.

When you visit our website, interact with our online store, or place an order, Squarespace may process certain personal information in connection with providing its services to us.

Depending on your interaction with the Services, this information may include device and browser information, IP address, website activity, contact information, transaction information, shopping-cart activity, and other information necessary to provide website and ecommerce functionality.

Squarespace may process information on our behalf and may also process certain information in accordance with its own applicable privacy notices, terms, and legal obligations.

4. COOKIES & SIMILAR TECHNOLOGIES

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate our website and understand how visitors interact with the Services.

These technologies may be used to:

  • provide essential website functionality;

  • maintain shopping-cart and checkout functionality;

  • remember preferences;

  • authenticate users;

  • prevent fraud and improve security;

  • understand website traffic and usage;

  • measure website performance;

  • improve customer experience; and

  • support analytics, advertising, or marketing activities where applicable.

Some cookies may be necessary for the operation of the website, while others may be used for analytics, personalization, or advertising.

Where required by applicable law, we will request appropriate consent before placing or using non-essential cookies or similar technologies.

Where available, you may manage certain cookie preferences through the cookie or privacy controls provided on our website.

You may also be able to manage or block cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of our Services.

5. ANALYTICS, ADVERTISING & SOCIAL MEDIA TECHNOLOGIES

We may use third-party analytics, advertising, or social media services to understand website activity, measure marketing effectiveness, and promote Chateau Zhan products.

Depending on the services enabled on our website, these providers may use cookies, pixels, tags, or similar technologies to collect information regarding your interactions with our Services.

These providers may include analytics platforms, advertising platforms, social media platforms, and related technology providers.

If technologies such as advertising pixels, conversion tracking, or third-party analytics are enabled, certain information about your interaction with our website may be transmitted to the applicable service provider.

Depending on applicable law and the configuration of these services, certain advertising activities may constitute “sharing,” “targeted advertising,” or similar regulated processing.

Where required by applicable law, eligible users may exercise applicable privacy choices or opt-out rights.

6. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information where reasonably necessary to operate our business and provide our Services, including to:

  • Squarespace and other website or ecommerce service providers;

  • payment processors;

  • shipping carriers and logistics providers;

  • cloud hosting and technology providers;

  • customer-service providers;

  • fraud-prevention and security providers;

  • analytics providers;

  • advertising and marketing providers where applicable;

  • professional advisers, including attorneys and accountants; and

  • government authorities or other parties where disclosure is required or permitted by law.

We may also disclose personal information in connection with a merger, acquisition, financing, corporate restructuring, sale of assets, or similar business transaction.

We do not disclose personal information merely for the purpose of allowing unrelated third parties to independently contact you, except as otherwise disclosed to you, requested by you, or permitted by applicable law.

7. SALE, SHARING & TARGETED ADVERTISING

Certain privacy laws define terms such as “sale” or “sharing” broadly and may include some disclosures of personal information for cross-context behavioral advertising or targeted advertising, even where money is not exchanged for the information.

Depending on the advertising, analytics, social media, or other technologies enabled on our website, certain activities may be considered “sharing,” “targeted advertising,” or otherwise subject to privacy rights under applicable law.

Where required by applicable law, eligible users may request to opt out of applicable sales, sharing, or targeted advertising.

Where required by applicable law and technically applicable, we will also recognize legally valid browser-based opt-out preference signals, such as Global Privacy Control (GPC).

8. MARKETING COMMUNICATIONS

If you choose to receive promotional emails or other marketing communications from Chateau Zhan, we may use your contact information to send information regarding products, collections, events, launches, promotions, or other brand-related communications.

You may unsubscribe from promotional emails at any time by using the unsubscribe mechanism included in the applicable communication.

Even if you opt out of promotional communications, we may continue to send non-promotional communications relating to your orders, payments, deliveries, returns, exchanges, repairs, warranty claims, customer-service requests, or other transactions with us.

9. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • provide our Services;

  • fulfill and document transactions;

  • maintain business, accounting, and tax records;

  • administer returns, exchanges, repairs, and warranties;

  • comply with legal and regulatory obligations;

  • prevent fraud and security incidents;

  • resolve disputes; and

  • establish, exercise, or defend legal claims.

Retention periods may vary depending on the type of information, the nature of our relationship with you, and applicable legal requirements.

When personal information is no longer reasonably necessary, we may delete, anonymize, aggregate, or otherwise dispose of it in accordance with applicable law.

10. DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, destruction, or misuse.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted through or stored in connection with the Services.

11. YOUR PRIVACY RIGHTS

Depending on where you reside and subject to applicable law, you may have certain rights concerning your personal information.

These rights may include the right to:

  • request information regarding personal information collected about you;

  • request access to certain personal information;

  • request correction of inaccurate personal information;

  • request deletion of certain personal information;

  • request a portable copy of certain personal information;

  • opt out of certain sales or sharing of personal information;

  • opt out of certain targeted advertising;

  • withdraw consent where processing is based on consent; and

  • exercise applicable privacy rights without unlawful discrimination or retaliation.

These rights are not absolute and may be subject to exceptions, verification requirements, or limitations under applicable law.

We may take reasonable steps to verify your identity before fulfilling certain privacy requests.

12. CALIFORNIA PRIVACY RIGHTS

California residents may have additional rights under applicable California privacy laws.

Where applicable, these rights may include the right to request information regarding certain categories and specific pieces of personal information collected about them, request correction or deletion of certain personal information, and opt out of certain sales or sharing of personal information.

Eligible California residents may also have the right to use legally recognized opt-out preference signals, including Global Privacy Control (GPC), where applicable.

Chateau Zhan will not unlawfully discriminate against a consumer for exercising applicable privacy rights.

Nothing in this Section is intended to create rights beyond those required by applicable law or to represent that a particular California privacy statute applies to Chateau Zhan where the applicable statutory requirements or thresholds have not been met.

13. INTERNATIONAL USERS

If you access our Services from outside the United States, your personal information may be transferred to, processed, or stored in the United States or other jurisdictions in which Chateau Zhan or our service providers operate.

Privacy and data-protection laws in those jurisdictions may differ from the laws of your country of residence.

Where applicable law requires specific safeguards for international transfers of personal information, Chateau Zhan or our applicable service providers will use appropriate mechanisms as required.

14. CHILDREN'S PRIVACY

Our Services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 through our Services.

If we learn that personal information from a child under 13 has been collected in circumstances prohibited by applicable law, we will take reasonable steps to delete such information.

15. THIRD-PARTY WEBSITES & SERVICES

Our Services may contain links to websites, payment services, social media platforms, applications, or other services operated by third parties.

We are not responsible for the privacy practices, security, or content of third-party services.

Information collected directly by third parties is governed by their respective privacy policies and terms.

We encourage you to review the applicable privacy notices before providing personal information to third-party services.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices, Services, technologies, legal requirements, or other operational considerations.

When changes are made, we will update the “Last Updated” date at the beginning of this Privacy Policy.

Where required by applicable law, we may provide additional notice regarding material changes.

17. CONTACT US

If you have questions regarding this Privacy Policy or would like to submit a privacy-related request, please contact:

Chateau Zhan

Email: communication@chateauzhan.com

We may request information reasonably necessary to verify your identity and process an applicable privacy request.

© 2026 Chateau Zhan. All rights reserved.